Refund, Return & Exchange Policy

Last Updated: August 20, 2026

Thank you for shopping with Dub House 2019.

Dub House 2019 is operated by T & L National LLC d/b/a Dub House 2019.

We want you to be satisfied with your purchase. Because our store offers a combination of apparel, made-to-order products, specialty merchandise, and other items, return eligibility may vary depending on the product.

Return Window

For eligible products, you may request a return within 30 days of delivery.

To be eligible for a return, the item must be:

• Unused, unworn, and unwashed
• In the same condition in which it was received
• Returned with original packaging or tags when applicable
• Accompanied by proof of purchase or your Dub House 2019 order number

Please contact us before returning any merchandise.

Starting a Return

To request a return, email tray.dubhouse@gmail.com.

Please include:

• Your name
• Order number
• Item you would like to return
• Reason for the return
• Photos if the product is damaged, defective, or incorrect

If your return is approved, we will provide instructions on where and how to send the item.

Do not send merchandise back to the address shown on the original shipping package unless we specifically instruct you to do so.

Returns sent without prior authorization may not be accepted.

Made-to-Order, Personalized & Custom Products

Some apparel and specialty products are produced specifically after an order is placed.

Made-to-order, personalized, customized, or specially produced merchandise generally cannot be returned or exchanged because of:

• Change of mind
• Ordering the wrong size
• Ordering the wrong color
• Customer preference

However, if your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us so we can review the issue.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, misprinted, or incorrect, contact us at tray.dubhouse@gmail.com as soon as possible.

Include your order number and clear photographs showing the issue.

If we determine that the item qualifies, we may offer a replacement, exchange, store credit, or refund depending on the circumstances.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error, contact us immediately at tray.dubhouse@gmail.com.

We will make a reasonable effort to correct the address before fulfillment begins, but changes cannot be guaranteed once an order has entered production or shipping.

If an order must be reshipped because an incorrect address was supplied by the customer, additional shipping charges may apply.

Exchanges

Exchange availability depends on the product.

Contact us at tray.dubhouse@gmail.com before sending anything back.

For eligible products, we will provide exchange instructions after reviewing your request.

Made-to-order, personalized, or custom products may not be eligible for exchanges involving customer-selected sizes, colors, designs, or other options unless the product was produced incorrectly.

Refunds

Once an approved return has been received and inspected, we will notify you of the result.

If a refund is approved, it will be issued to the original payment method.

After we issue the refund, your bank or payment provider may require additional time to post the funds to your account.

Original shipping charges are generally non-refundable unless the return is due to an error by Dub House 2019 or the product was damaged, defective, or incorrect.

Final Sale Items

Certain products may be marked Final Sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Final-sale status will be indicated on the applicable product page or at the time of purchase when possible.

Lost or Missing Packages

Shipping delays and missing packages are handled according to our Shipping Policy.

If tracking shows that an order was delivered but you cannot locate it, contact us at tray.dubhouse@gmail.com so we can help determine the appropriate next steps.

Order Cancellations

Contact us as quickly as possible if you need to cancel or modify an order.

Because some products enter production soon after purchase, we cannot guarantee that an order can be canceled or changed after fulfillment or production has begun.

Questions

For questions about a return, exchange, replacement, or refund, contact:

Dub House 2019
Operated by T & L National LLC
Email: tray.dubhouse@gmail.com